Return policy

At RAY FUNE TRADING LIMITED, we are dedicated to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return policy:

Eligibility

  • Condition: Items must be in their original, unused condition, with all tags attached and in the original packaging.

  • Timeframe: You have 30 days from the date of receipt to return your item for a refund or exchange.

Return Process

  1. Contact Us: To initiate a return, please reach out to our customer service team at [email protected] with your order details and reason for return. We will provide you with a return authorization and instructions.

  2. Prepare Your Package: Carefully pack the item in its original packaging, including all accessories, manuals, and any free gifts received.

  3. Shipping: Send the package to our return address:

    Return Address: RAY FUNE TRADING LIMITED RM 12, 6/F THE CLOUD 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG

  4. Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

Refunds

  • Processing Time: Once your return is received and inspected, we will process your refund within 5-7 business days.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

Exchanges

  • If you wish to exchange an item, please contact us with the details of the product you would like to receive in exchange. We will confirm the availability and guide you through the exchange process.

Non-Returnable Items

  • Certain items may not be eligible for return, such as personalized products, final sale items, or items that have been used or damaged by the customer. Please refer to our product descriptions for specific return eligibility.

Contact Us

If you have any questions or need assistance with your return, please don't hesitate to contact us:

Your satisfaction is our priority, and we strive to make your shopping experience with RAY FUNE TRADING LIMITED as enjoyable as possible.