Shipping policy

At RAY FUNE TRADING LIMITED, we are committed to delivering your orders efficiently and securely. Our shipping policy is designed to provide you with transparent and reliable service. The following outlines our shipping procedures in compliance with Hong Kong regulations:

Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly extended.

  • Notification: Once your order is processed, you will receive a confirmation email with shipping details.

Shipping Methods and Times

  • Standard Shipping: Delivery typically takes 5-10 business days depending on your location.

  • Express Shipping: Available for an additional fee, express shipping typically takes 2-5 business days.

  • International Shipping: We offer worldwide shipping. Delivery times and costs vary based on the destination country.

Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders over $50.

  • Flat Rate Shipping: For orders under $50, a flat shipping fee of $5 will be applied.

  • Express Shipping: Fees for express shipping are calculated at checkout based on the destination and package weight.

Tracking and Notifications

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress.

  • Shipping Updates: We will keep you updated on your order status via email notifications.

Customs and Duties

  • International Orders: Customers are responsible for any customs duties and taxes imposed by their destination country. We are not liable for any delays caused by customs procedures.

Delivery Issues

  • Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at [email protected] or (852)94009543. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us:

Company Information: RAY FUNE TRADING LIMITED RM 12, 6/F THE CLOUD 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG Email: [email protected] Tel: (852)94009543

We strive to provide you with the best shopping experience and ensure that your orders are delivered to you smoothly and on time.